Refund policy

Returns, Exchanges & Refunds

Cases eligible for return

  • If you are not satisfied (within 30 days of arrival)
  • Damage to the outer packaging upon arrival of the product
  • If a product different from what is described on the product page is delivered
  • Initial defects (eligible for return and refund within 30 days of arrival)

30-Day Return & Refund Guarantee

Within 30 days of arrival, we accept returns and refunds — including simply if you are not satisfied. If it is "not quite what you expected," please don't hesitate to reach out.

* Please return items with their accessories where possible. For repairs, returns, or exchanges due to the product's own malfunction, an initial defect, or our error, we cover all costs — including the payment processing fee and round-trip shipping. For change-of-mind returns, the customer bears the round-trip shipping and the payment processing fee (3.25% for credit-card payments). We are also happy to answer questions about model selection, specs, and compatibility before purchase, free of charge and as many times as you like, at support@kakihiro.jp.

If you are dissatisfied and prefer an exchange, please contact us within 30 days of delivery.

How to request a return or exchange

  1. Please let us know the product name, your order number, the store where you purchased it, and the symptoms via our contact form
  2. We will inform you of the return method and the shipping address
  3. Please return the product to us (round-trip shipping: we cover it for product faults, initial defects and our own errors; the customer covers it for change-of-mind returns and exchanges)
  4. As soon as the product arrives, we will inspect it and process the exchange or refund (usually within 3–7 business days)

Warranty and shipping

Warranty and repairs / Shipping information

Refund processing

Refunds are made by the following methods, depending on the payment method used at the time of your order:

  • Credit card: refunded via the card company (it may take 1–2 months to be reflected on your statement)
  • Bank transfer: transferred to the account you specify (we cover the transfer fee)

Contact us

For any questions about refunds or returns, please contact us via our contact form or at support@kakihiro.jp.