Refund policy
Refund & Returns Policy
About our warranty
All products purchased from a Kakihiro group store (official Shopify store / Mercari / Rakuma / Yahoo! Flea Market, etc.) are covered by our lifetime warranty (no expiry) plus cross-store coverage across our group stores.
Cases eligible for return
- If you are not satisfied (within 30 days of arrival)
- Damage to the outer packaging upon arrival of the product
- If a product different from what is described on the product page is delivered
- Initial defects (only when reported within 7 days of the product's arrival)
30-Day Return & Refund Guarantee
Within 30 days of arrival, we accept returns and refunds — including simply if you are not satisfied. If it is "not quite what you expected," please don't hesitate to reach out. We make closing every transaction happily for both sides our top priority.
* Please return items with their accessories where possible. For repairs, returns, or exchanges due to the product's own malfunction, an initial defect, or our error, we cover all costs — including the payment processing fee and round-trip shipping. For no-reason (change-of-mind) returns, the customer bears the round-trip shipping and the payment processing fee (3.25% for credit-card payments). We are also happy to answer questions about model selection, specs, and compatibility before purchase, free of charge and as many times as you like, at support@kakihiro.jp.
Return and exchange procedure
- Please let us know the product name, your order number, the store where you purchased it, and the symptoms via our contact form
- We will inform you of the return method and the shipping address
- Please return the product to us (round-trip shipping: we cover it for initial defects and our own errors; the customer covers it for exchanges for the customer's own reasons)
- As soon as the product arrives, we will inspect it and process the exchange or refund (usually within 3–7 business days)
About repair service
For malfunctions or breakdowns that occur during use, we provide free repair or repair at a special price rather than a return. We accept these with no time limit, so please feel free to consult us. For details, please see our Warranty Policy.
Refund processing
Refunds are made by the following methods, depending on the payment method used at the time of your order:
- Credit card: refunded via the card company (it may take 1–2 months to be reflected on your statement)
- Bank transfer: transferred to the account you specify (we cover the transfer fee)
Contact us
For any questions about refunds or returns, please contact us via our contact form or at support@kakihiro.jp.