Frequently Asked Questions (FAQ)
Frequently Asked Questions
Products & Warranty
Q. How long is the warranty on your products?
A. It's a lifetime warranty (no expiry). Every product purchased from a Kakihiro-affiliated store (Official Shopify / Mercari / Rakuma / Yahoo! Flea Market, etc.) is covered. Whenever someone asks, "How long is the warranty?", our answer is always the same: "There is no expiry."
Q. Can you cover a product I bought from another store?
A. Yes. As long as it was purchased from an affiliated store operated by Kakihiro (Mercari / Rakuma / Yahoo! Flea Market, etc.), we provide cross-store coverage on all of them. When you contact us, please let us know which store you bought from and when.
Q. What's the difference between used and new items?
A. New: unused and unopened. Like new: operation checked only, no scratches. Excellent condition: minimal signs of use, no noticeable scratches. Used (excellent condition): shows signs of use, no functional issues. Used: shows signs of use and minor scratches, fully functional. Every used item is also checked for proper operation by us and is covered by our lifetime warranty (no expiry).
Q. What's the difference between the PVS-31 and the PVS-14?
A. The PVS-14 is a lightweight monocular, suited to beginner-to-intermediate users. The PVS-31 is a binocular that gives a three-dimensional nighttime field of view, suited to advanced users. Our staff will recommend the right one for your intended use.
Q. What kind of product is the GPNVG-18 (Chimera)?
A. It's a quad-tube (4-camera) night vision device designed in the special-forces style, offering an ultra-wide 97° field of view. We carry the digital version, with prices starting from ¥170,000.
Payment & Shipping
Q. What payment methods do you accept?
A. You can use credit cards (VISA / Mastercard / American Express / JCB), Apple Pay, Google Pay, Shop Pay, and bank transfer (prepayment). For bank transfers, we ship after confirming payment to our designated account.
Q. How much is shipping?
A. Free shipping nationwide. Regardless of the product or order amount, we charge no shipping on any order.
Q. How many days until it arrives?
A. We ship within 24 hours of confirming your payment (business days only) via Yamato Transport or Sagawa Express. Within Japan, delivery normally takes 1–3 business days.
Repairs & Support
Q. I'd like to request a repair.
A. Please use the contact form to let us know the "symptoms, order number, and store of purchase." We'll let you know whether the repair is possible and provide a cost estimate within 1–2 business days. For products purchased from us (including affiliated stores), repairs are handled free of charge or at a special price.
Q. My DJI drone broke. What's the repair cost?
A. For customers who purchased a drone body or controller from us, we cover the full cost of repairs at DJI's official service (no expiry, whether the damage is accidental or not). The process is: request the repair from DJI's official service → send us the invoice → we pay the full amount.
Other
Q. Do I need a license to use night vision?
A. For survival-game and nighttime outdoor use, no special license is required. All of our products are offered as airsoft gear.
Q. Can you ship overseas?
A. At present we ship within Japan only. If you would like overseas shipping, please contact us separately (batteries cannot be sent by air).