Warranty, Repair & Return Policy
Kakihiro's Warranty Policy
Lifetime Warranty (No Expiry) + Cross-Store Coverage
Every product purchased from any affiliated store operated by Kakihiro is covered by our lifetime warranty (no expiry).
Eligible Stores
- Official Shopify Store (kakihiro.jp)
- Mercari
- Rakuma
- Yahoo! Flea Market
- Other sales channels operated by Kakihiro
What Cross-Store Coverage Means
No matter which store you purchased from, just contact Kakihiro and we will handle repairs, tuning, and parts replacement. There are no store-specific restrictions such as "you bought it on Mercari, so we can't help you through Shopify."
Warranty Coverage
| Category | Warranty coverage |
|---|---|
| New night vision | Lifetime warranty, no expiry (free repair or replacement for natural failures) |
| Used night vision | Lifetime warranty, no expiry (repairs free of charge or at a special price) |
| DJI drone body & controller | Lifetime warranty, no expiry + full coverage of DJI official repair costs (whether accidental or not) |
| Mounts / adapters | Lifetime warranty, no expiry (free replacement for size mismatch or breakage) |
Repair Request Process
- Use the contact form to let us know the "product name, store of purchase, order number (if any), and symptoms."
- We will let you know whether the repair is possible and provide a cost estimate within 1–2 business days.
- Send the product to us (who pays the shipping varies by case).
- Once the repair is complete, we'll return it to you (we cover the return shipping).
About Full Coverage of DJI Drone Repair Costs
For customers who purchase a drone body or controller from us, we will cover the full cost of any future repairs at DJI's official service (no expiry, whether the damage is accidental or not).
How to Use It
- Request the repair from DJI official support.
- Once the repair is complete, email us the invoice PDF from DJI.
- We pay DJI directly, or — if you have paid in advance — we refund you by bank transfer.
* Crash, water damage, breakage — whatever the reason, it's covered. This service exists to bring our customers' worries about owning a DJI drone down to zero.
About Returns
30-Day Return & Refund Guarantee
Within 30 days of arrival, we accept returns and refunds — including simply if you are not satisfied. If it is "not quite what you expected," please don't hesitate to ask.
* For no-reason (change-of-mind) returns, the customer bears the round-trip shipping and the payment processing fee (3.25% for credit-card payments). For repairs, returns, or exchanges due to the product's own malfunction, an initial defect, or our error, we cover all costs — including the payment processing fee and round-trip shipping.
Contact
For questions about warranty or repairs, please reach out via our contact form or at support@kakihiro.jp.