Warranty, Repairs & Returns

Lifetime warranty on every product, with no expiry.

Covered purchases

Purchases from every store operated by Kakihiro are covered, including kakihiro.jp, Mercari, Rakuma and Yahoo! Flea Market. Contact Kakihiro for repairs, adjustments and parts replacement, regardless of which of our stores you purchased from.

Night vision and thermal devices — new and used

We repair or replace devices free of charge for faults under normal use that are not caused by customer damage or negligence. Repairs for customer-caused damage are available at a special rate.

Image-intensifier models

Image-intensifier tubes: free replacement within one year of delivery for faults not caused by intentional damage or customer negligence.

This benefit is additional to the lifetime warranty. Repair and replacement coverage continues after the first year.

Mounts and adapters

Free replacement for size mismatch or breakage, with no expiry.

Genuine, unmodified DJI products

We cover official DJI repair costs in full, with no expiry, whether damage is customer-caused or not. Crashes, water damage and breakage are included. This applies to all past and future customers.

Custom-modified DJI products

DJI official warranty and our reimbursement of official DJI repair costs do not apply. Kakihiro handles repairs and readjustments under its lifetime warranty.

Requesting a repair

  1. Use our contact form to send the product name, purchase store, order number if available, and a description of the fault.
  2. We will explain the next steps within 1–2 business days.
  3. Wait for our shipping instructions and return address before sending the product. We cover round-trip shipping for product faults, initial defects and store errors. For other cases, confirm shipping and repair costs with us.
  4. We return the repaired product with return shipping paid by us.

Claiming official DJI repair costs

  1. For the genuine, unmodified products described above, request a repair from DJI official support.
  2. After the repair, email the DJI invoice PDF to support@kakihiro.jp.
  3. We pay DJI directly or reimburse you by bank transfer if you have already paid.

Returns and exchanges

Warranty and repairs ／ Returns, exchanges and costs ／ Shipping information