Contact
Feel Free to Contact Us
If you have any questions about choosing a model, warranty, repairs, shipping, or anything else, please don't hesitate to get in touch. We normally reply within 1â2 business days.
Email Inquiries
ð§ support@kakihiro.jp
* Available 24 hours. We normally reply within 1â2 business days (including weekends and holidays).
Please Include the Following When You Contact Us
- Product name / SKU (if your inquiry concerns a specific product)
- Nature of your question (model selection / warranty & repair / shipping / other)
- Order number (if it relates to a past order)
- Store where you purchased (Official Shopify / Mercari / Rakuma / Yahoo! Flea Market, etc.)
- Contact email address (for our reply)
About Our Response Hours
Email is accepted 24 hours a day, including weekends and holidays. We normally reply within 1â2 business days.
Store & Location Information
- Location: Japan (details disclosed promptly upon request)
- Business: Kakihiro
- Contact: Owner
- Affiliated stores: Official Shopify / Mercari / Rakuma / Yahoo! Flea Market, etc.
About Warranty & Repairs
Products purchased from us or any of our affiliated stores are covered by our lifetime warranty (no expiry) plus cross-store coverage between affiliated stores. No matter which store you bought from, just contact Kakihiro.