Inquiries
Feel free to contact us
Please feel free to contact us if you have any questions about model selection, warranty, repairs, shipping, or anything else. We will usually reply within 1-2 business days.
Inquiries by email
ð§ support@kakihiro.jp
â» Available 24 hours a day. Replies will be handled sequentially during business hours (weekdays 10:00 - 18:00).
When making an inquiry, please provide the following information:
- Product name / SKU (if your inquiry is about a specific product)
- Content of your question (model selection / warranty/repair / shipping / other)
- Order number (if related to a past order)
- Purchase store (Shopify Official / Mercari / Rakuma / Yahoo! Flea Market, etc.)
- Contact email address (for reply)
Business hours
Weekdays Monday - Friday 10:00 - 18:00
â» We are closed on weekends and public holidays, but we accept questions at any time.
Store and location information
- Location: Kashiwa City, Chiba Prefecture
- Business: Kakihiro
- Contact person: Owner
- Sister stores: Shopify Official / Mercari / Rakuma / Yahoo! Flea Market, etc.
About warranty and repairs
Products purchased from our store and affiliated stores are subject to a lifetime warranty with no time limit + cross-store warranty between affiliated stores. Please contact Kakihiro regardless of where you purchased the product.